Terms AND Conditions

Last Updated: October 11, 2026

These Terms and Conditions govern your use of the services and communications provided by Glass House Window Cleaning & Seasonal Services LLC ("Glass House," "we," "us," or "our").

Business Information Glass House Window Cleaning & Seasonal Services LLC 14742 Austin St NE, Ham Lake, MN 55304 Phone: (612) 294-8796 Email: Contact@GlassHouseWC.com

Services

Glass House provides residential and commercial exterior cleaning services throughout the Twin Cities north metro area, including window cleaning, house washing, roof washing, gutter cleaning, pressure washing, soft washing, stain removal, ice dam removal, and professional holiday lighting. All services are performed by the owner-operator, Carson Brenny. We are fully insured with $2M general liability coverage plus an umbrella policy.

Quotes and Pricing

All quotes provided by Glass House are estimates based on the information available at the time of quoting. Final pricing may be adjusted if job-site conditions differ from the information provided. Minnesota sales tax is applied to all exterior cleaning services as required by state law (Minn. Stat. § 297A.61). Tax rates vary by service location.

Scheduling and Cancellations

Please give at least 48 hours' notice to cancel or reschedule. Rescheduling within 48 hours may incur a 10% fee, and cancelling within 48 hours a 25% fee. Weather rescheduling is always free and never counts as a cancellation.

Appointments are booked as a morning arrival, 8:00–10:00 AM, or an afternoon arrival, 12:00–2:00 PM. Exact timing can shift with weather, job size, and route — we'll text you the day before and again when we're on the way.

Deposits

A 20% deposit is required on subtotals over $2,000, which covers the chemicals the job needs. A 50% deposit is required on subtotals over $5,000, since those projects normally require lifts and other specialty equipment. Deposits are applied to your final invoice. Holiday Lighting requires a 50% seasonal deposit, since lights are custom-cut for your home.

Deposits are only taken for the Service Plan, where the first visit is the deposit, for Holiday Lighting, and on subtotals over $2,000. The deposit and cancellation fee will never be stacked together.

Payment

Payment is due in full upon completion unless your estimate says otherwise. We accept check, cash, Venmo, Cash App, and Zelle — we don't take cards, which keeps pricing fair. Invoices unpaid more than 7 days past due may accrue a $50 late fee per additional 7 days; we'll always reach out first.

Service Guarantees

Streak-Free Guarantee (Window Cleaning, Skylight Cleaning, French Grids, The Works): Spot streaks or workmanship spotting after we clean? Let us know within 72 hours and we'll correct the affected glass at no charge. (Doesn't cover new dirt, pollen, sap, bird droppings, hard water, irrigation overspray, or debris from dirty screens or frames.)

Satisfaction Guarantee (Window Cleaning, Gutter Cleaning, House Washing, Roof Washing, The Works): If we are not satisfied with the outcome of your window cleaning, gutter cleaning, house washing, or roof washing, you will not be charged.

Brightening Guarantee (Gutter Brightening): If the stripes do not come off, there is no charge.

Workmanship Standard (Gutter Brightening, Gutter Cleaning, Concrete, Deck & Patio Washing, Post-Construction Window Cleaning, Specialty Stain Removal, Ice Dam Removal, every service): If we miss an area or leave normal cleanable residue, tell us and we'll re-clean or touch it up. Our guarantees cover the cleaning result — not repairs, replacements, permanent stains, or conditions that can't be safely corrected through cleaning.

Flow Guarantee (Gutter Cleaning, The Works): All gutters and downspouts will flow by the end of service, guaranteed. The one exception is a downspout packed underground or one that would have to be taken apart — we never take them apart — which we show you and quote separately.

Honest Results Standard (House Washing, The Works): Soft washing targets roughly 90% improvement on normal organic buildup. We won't risk damaging your property to chase the last few percent — and we'll always tell you what's realistic up front.

Roof Washing Warranty (Roof Washing): If treated organic growth returns within the first year, we re-wash the affected areas free. If it returns within two years of service, we re-wash at half cost.

No-Scratch, Spot-Free Finish Guarantee (Solar Panel Cleaning): Pure-water cleaning is designed to leave your panels free of wash-process spots and scratches. (Doesn't cover pre-existing scratches, cracks, failed seals, or performance issues unrelated to cleaning.)

Satisfaction Guarantee (Solar Panel Cleaning): Your residential solar panel cleaning is backed by our satisfaction guarantee — if the result isn't right, we make it right.

Reapplication Guarantee (Specialty Stain Removal): All stain removal services include a reapplication guarantee: when a stain needs more than one application, the follow-up application is part of the job, not an extra charge.

Season-Long Warranty (Holiday Lighting): On our three-year contracts, your display is backed all season — including seasonal bulb replacement if bulbs go out. (Excludes customer-caused damage, faulty outlets, GFCIs, or electrical-supply issues.)

10-Day Rain Guarantee (Premium Window Cleaning): Included with Premium Window Cleaning: if rain causes noticeable spotting on recently cleaned exterior glass within 10 days, we'll return for a complimentary exterior touch-up of the affected panes. The Basic and Standard cleans, and the bundles built on them, don't carry it.

Documentation

We provide before and after photos with every service. All debris from gutter cleaning and other services is bagged and hauled away.

Construction Cleaning

Construction cleaning services (removal of adhesive, paint, caulking, and other hard debris from glass) may require the homeowner to sign a damage waiver and liability form before service begins.

SMS Text Messaging Terms

Program Name: Glass House Window Cleaning & Seasonal Services SMS Updates

Program Description: When you provide your phone number to Glass House, you may receive text messages related to your service inquiry, appointment confirmations, scheduling updates, quote follow-ups, post-service messages, review requests, and seasonal service reminders.

Message Frequency: Message frequency varies based on your service activity and interactions with Glass House. You may receive multiple messages per month during active service periods.

Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.

Opt-In: By providing your phone number through our website quote form, by texting our business number, or by verbally providing your number during a phone call and agreeing to receive text updates, you consent to receive text messages from Glass House.

STOP: Text STOP to any message from Glass House to opt out of receiving further text messages. You will receive a confirmation message and no further messages will be sent unless you re-subscribe.

HELP: Text HELP to any message from Glass House for support information. You may also contact us directly at (612) 294-8796 or Contact@GlassHouseWC.com.

Supported Carriers: Glass House SMS is supported on all major US carriers. Carriers are not liable for delayed or undelivered messages.

Liability

Glass House carries full insurance coverage and follows OSHA safety regulations. We use professional-grade safety equipment including roofing-specific traction footwear and harness systems when working at height. While we take every precaution to protect your property, Glass House is not liable for pre-existing damage, damage to surfaces in poor condition that may be revealed during cleaning, or damage resulting from conditions not disclosed prior to service.

Privacy

Your personal information is handled in accordance with our Privacy Policy, available at GlassHouseWC.com/privacy-policies. We do not sell or share your information with third parties for marketing purposes.

Changes to These Terms

We may update these Terms and Conditions from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

Glass House Window Cleaning & Seasonal Services LLC 14742 Austin St NE, Ham Lake, MN 55304 (612) 294-8796 Contact@GlassHouseWC.com