Understanding Our Policies: What Homeowners Need to Know

As a homeowner, navigating service agreements can feel overwhelming. However, understanding the terms that protect both your interests and those of service providers is essential. This article breaks down our policies regarding online bookings, payments, and communication, ensuring you know what to expect before, during, and after your service appointment.

In-Person Verification for Accurate Service

Before we begin any service, all online bookings require an in-person verification. This crucial step guarantees that the work scope and pricing are tailored to your specific needs.

For instance, if you're scheduling a service, we'll assess what you described on-site. If we determine that additional services are necessary, or need to be adjusted, we will communicate that and discuss any price adjustments with you before starting the job. This process builds trust and transparency, eliminating any unexpected costs.

Payment Card on File Requirement

To make scheduling more convenient, we require a card to be on file when you book an appointment. This policy secures your appointment and makes the payment process smoother.

If you would like to pay by check and not charge the card on file, please ensure you are present on-site during the service with that check. This step helps us avoid payment delays after job completion, ensuring we're all set to conclude the job without interruptions.

Invoice Payment Obligations

Invoices must be settled at the time of job completion. It's crucial to follow this policy, as invoices unpaid for more than seven days are classified as overdue.

To help you remember, we send reminders via email, SMS, or phone calls about any outstanding balance. Please note that if an invoice is not paid, a $50 late fee applies every week after the due date. Our goal is to keep your account current and avoid inconveniences.

Consequences of Extended Non-Payment

If invoices remain unpaid for over 30 days, we will charge the card on file to facilitate payment. This rule encourages timely payments and reduces the risk of prolonged unpaid bills that would increase your outstanding balance.

Should payment still be incomplete after 30 days, we may take further action, including the initiation of small claims court proceedings. While we prefer to avoid this, it’s vital for both parties to understand their payment responsibilities.

Cancellation and Rescheduling Policies

We understand that life can be unpredictable, and cancellations may be necessary. However, please provide notice more than 24 hours before your scheduled appointment if you need to cancel.

Cancellations made with less than 24 hours’ notice will incur a $50 cancellation fee. If you wish to reschedule for a later date, there is no fee, we are committed to flexibility and your satisfaction.

Communication Protocols

To keep you informed, we will utilize email and SMS for updates regarding job arrival times, concerns, estimates, and other important information.

By agreeing to our policies, you accept these terms and acknowledge that promotional messages may be sent to you in the future. You can opt out anytime if you prefer not to receive promotional communications. Your information is secure, and we never share it with third parties.

Importance of Understanding Our Policies

Understanding our policies is essential for a positive service experience. By familiarizing yourself with our terms, you can better manage your expectations and responsibilities as a homeowner.

For example, knowing that in-person verification is part of the process helps you prepare for the visit. Being aware of when invoices are due can prevent late fees. Each aspect of our policy aims to create a smoother, more efficient service process.

Final Thoughts

Knowing our policies empowers homeowners to navigate service agreements effectively. From booking an appointment with a card on file to understanding obligations tied to invoices and cancellations, each detail matters.

Having clarity on these terms enables you to engage with our services confidently. This understanding fosters a transparent relationship and minimizes misunderstandings. If you have further questions or if you'd like to learn more about our policies, please feel free to reach out. Your confidence in our operations enhances your service experience, making it more satisfying for everyone involved.

Your trust is our priority. We are committed to maintaining clear communication and mutual respect. By staying informed about our policies, you contribute to a seamless service process that benefits all parties involved.